You're Welcome

When did people stop saying "You're welcome"?

I know when. It was just about the time they adopted the popular term "No problem" or the even more annoying "Not a problem."

Maybe I'm old school, or, just plain old, but I am not going to join the crowd on this one. It sounds tacky and crude. I'm certainly not part of the Hoidy Toidy set, but I'm not willing to let these simpletons undermine the fabric of society by replacing our basic customs and have good manners fall by the wayside.

I don't imagine "You're welcome" will completely fade away when it can still be used sarcastically when someone omits the still fashionable "Thank you." Let us hope not anyhow.

Phone Greetings

Sometimes, it's the little things that matter


When creating your phone greeting, it is always better to be assertive than to be apologetic while still being polite.

Example:

• Good greeting: You have reached ###. I am not available at the moment. Please leave a message and I will return your call. Thank you.

• Poor greeting: You have reached ###. I'm sorry I'm not available to take your call. Please leave a message and I will return your call. Thank you.

Do you see the difference? Are you going to give your control away that easily?

When you let the caller know you are sorry, you give away power. Others will at once think themselves superior, even albeit subconsciously. This is unacceptable. I would never wish to appear weak when giving a first impression which may be what is occurring for this unknown caller who is not familiar with you. You may be the CEO of a major corporation, but they will be left with the impression that it's time for a regime change as you are ripe to be overthrown.

STOP HANDING OVER YOUR POWER. TODAY.